Area Operations Manager - Worcestershire/West Midlands

Company: Marstons
Location: Worcestershire, Worcestershire
Job Ref.: 30238
Job Title: Pub Support Services
Hours: Full time
Salary: Available on request
Date Posted: January 09, 2024
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Area Operations Manager


We are looking for a passionate, people focused and guest obsessed Area Operations Manager to join our team to continue to build “Pubs to Be Proud Of.

Supporting our Self-Employed Partners to maximise their pub business opportunities, you will have an area of 26 pubs, comprised of Leased, Tenanted and Partnership agreements in and around Worcester and the West Midlands . This role reports into an Operations Manager, sitting within the Pub Partnerships South division.

Along with a competitive salary, car allowance and 25 days holiday, other benefits include private healthcare (for you and your family), Marston’s Rewards offering discounts across a range of retailers, your own discount card for our fantastic Marston’s pubs, a “Save as you earn” share scheme, as well as an uncapped operations bonus scheme aligned to your individual and regional performance.

Have you got what it takes? You will have full P&L responsibility with a focus on driving sales, being guest obsessed, and delivering on key KPIs - both financial and people focused.

  • You’ll be passionate about developing and growing your patch of Self-Employed Pub Partners – enabling everyone to reach their full potential and drive sales through their businesses
  • You look to add value in every meeting, managing your time well and maximising opportunities.
  • You know how to demonstrate pace and urgency, and network when it comes to recruitment.
  • You know how to deliver a great guest experience through a high level of service and standards
  • You have the ability to work cross functionally with departments such as - Marketing, Finance, Recruitment, HR, and many more
  • And if you love a project, we also have plenty of working groups for you to consider, to share your thoughts and to provide that stretch for wider development.

What you’ll bring to the table – You’ll have a enthusiasm for hospitality, service and experience in multi-site management.

  • Passion for your people, pubs, and the industry
  • Demonstrate and implement a sales culture across your pub businesses
  • Deliver great standards and service across your drinks and food businesses.
  • Track record of right first time recruitment success
  • Natural desire to nurture and shape your team
  • Recognise and reward successes with the ability to inspire, motivate, and challenge where needed
  • Have an enviable P&L with the ability and experience to maximise opportunities with astute commercial acumen
  • Above all else - a lover of our community pubs and the purpose they bring

For us its important you get a great work life balance, so living within close proximity of your area, and the ability to drive is key.

What you get from us - At Marston’s we’re one big family. We put our people first, which is why we offer real benefits alongside the expected, these include:

  • Training and induction from our NITA award training team
  • Apprenticeship programmes – offering development at any stage of your career
  • Enhanced Maternity & Paternity leave
  • 20% off in Marston’s pubs and Marston’s Inns accommodation
  • Marston’s awards, giving you access to discount at major retailers
  • Save as you earn scheme
  • Employee assistance programme, to support your well-being including confidential 24/7 helpline

Come as you are. Personality counts for more than anything else here. No judgement on where you’ve come from, or your story to date, just a need for the right attitude and an ambition that matches ours. We’ll accept you and celebrate you for being you.

We can’t wait to see what we can make happen together. #MarstonsWherePeopleMakePubs

To find out more about us, check out the below - Marston's life page