Deputy Front Of House Manager

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Company: MLC Pubs
Location: Berkshire
Job Ref.: MLC01
Job Title: Deputy Front Of House Manager
Hours: Full time
Salary: £21,500.00
Date Posted: March 29, 2018
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DEPUTY FRONT OF HOUSE MANAGER - STAG & HOUNDS - READING

Reports to : General Manager
Salary : £21,500 + tips
Hours : 48-50 hours a week, with 2 days off and working a mix of straight and split shifts

BACKGROUND:

MLC Pubs is an ambitious company with an entrepreneurial spirit and plans for further growth. This is an exciting opportunity to join a forward thinking, independent group with excellent career prospects.

Focusing on pub dining to a high standard, MLC Pubs offers exceptional service and quality and strives to be a market leader in the industry.

The company are always on the lookout for extraordinary candidates for key roles within both our existing and new sites.

MAIN PURPOSE OF JOB:

  • Responsibility for customer management and the day-to-day operation of the establishment while
  • contributing to the overall achievement of business goals; ensuring consistent standards of service are
  • maintained.
  • Contributing to the profitability of the restaurant through the monitoring of revenue and budgets,
  • management of the team, and maintaining effective cost controls.
  • Creating an environment where the team is motivated & encouraged to maximise sales.

DUTIES AND RESPONSIBILITIES:

  • Proactively encourage development and motivation for self and others.
  • Support the General Manager with all back office and administrative duties.
  • Carrying out interviews and contributing to recruitment decisions.
  • Management of the health & safety policy and processes.
  • Compliance of company control procedures in accordance with established requirements.
  • Understanding of relevant H&S legislation and the implications on operation, specifically including HACCP & COSHH
  • Awareness of the emergency procedures, full knowledge of the fire manual, ensuring that all staff and supervisors are similarly aware.

IDEAL APPLICANT

  • Hospitality/Travel/Tourism qualification at Diploma level or higher plus relevant experience at management level
  • Passion for hospitality and a desire to work hands-on and with the team during service, and in particular during busiest shifts
  • Previous experience developing, implementing and maintaining company standards.
  • Good command of the English Language and excellent communication skills
  • Exemplary people management skills
  • Able to deal with difficult situations and remain professional at all times
  • Courteous and focused on providing a consistently high standard of customer service.
  • Standards driven and detail-orientated with the ability to organise and plan ahead.
  • Ability to lead, multi-task and make sound decisions in fast-paced environment.