Operations Manager

Company: JW Lees
Location: Cheshire
Job Ref.: JWL60734
Job Title: Operations Manager
Hours: Full time
Salary: Available on request
Date Posted: October 10, 2018
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  •  Permanent
  •  Competitive Salary, Discount Card, Pension Scheme

JW Lees have continued their exciting expansion and are delighted to announce that we have recently acquired the wonderful Stanneylands Hotel in Wilmslow. Hidden away in the Cheshire countryside and perfectly located near Manchester International Airport and Manchester City centre, this exclusive location offers the best of countryside and city surroundings. It's perfect for those seeking the best of British dining with two spectacular dining venues and a stunning destination for those seeking some time away, whether that’s for a long weekend escape or a spontaneous night away.

JW Lees has an exciting opportunity for an Operations Manager to join the Stanneylands Hotel in Wilmslow, Cheshire. We’re going further to brew great times. Want to be part of it?

It all started for us in 1828 and although we brew some delicious beers and run some magnificent pubs we know it would be nothing without great people. As an Operations Manager you’ll get the chance to shine, contribute to our success each and every day and our team will give you their full support to help you to rise to the top.

With barrels of personality and enthusiasm by the gallon, you’ll be an expert in communication and know how to work well as part of a team. Leading by example, your work ethic will set the bar high and you’ll be as interesting and exciting as our award-winning ales.  Ideally a professional in your field or one in the making, you’ll remain super cool under pressure and have a passion for setting and delivering outstanding and memorable customer experiences.

Roles and Responsibilities:

  • Takes responsibility for guest and staff satisfaction, by directing the Conference and Banqueting, Restaurant & Bars, Housekeeping and Nights Teams to ensure the smooth running of these departments alongside the Departmental Managers.
  • To provide Senior Management cover to ensure high standards of hosting and delivery are maintained.
  • To deputise for the General Manger and to be ‘on call’ in their absence.
  • To seek opportunities to improve the guest experience through feedback, evaluate service levels and developing strategies to improve areas of concern.
  • To conduct daily meetings in the absence of the General Manager to discuss events, special requests allocation of staff and product development.  
  • Determines appropriate staffing levels on a daily and weekly basis to maintain a balance between customer demands, profitability and employee preferences.
  • To ensure all Health, Safety and Hygiene statutory requirements are adhered to. 
  • Ensure all legislative and company fire, health, hygiene, safety & security guidelines are adhered to in accordance with statutory requirements.
  • Assists Managers who report to you, to train, developed, motivate, coach, evaluate and manage the performance of all staff in their relevant departments.
  • Leads by example, motivates managers and employees to anticipate guests needs & deliver service in a way that makes people feel special.

Person Specification:

  • The ability to demonstrate a ‘Yes’ attitude to both the internal and external customer.
  • The ability to interact effectively with colleagues in-order to produce results.
  • To seek first to understand and then to be understood by colleagues and the external customer in-order to meet their needs.
  • Ensuring that work is accurate and thorough by maintaining standards to a high degree.
  • Has the ability to demonstrate personal ownership of tasks and follow through to get the required results.  
  • Is able to foster trust and cooperation amongst their team, colleagues and customers to create and sustain win-win scenarios.
  • Understand and assess current practices and processes and develops innovative solutions.
  • Understand the meaning and implications of key financial indicators and use financial analysis to evaluate options and opportunities.
  • Administration Skills
  • Hardworking and self-motivated

Our six values run through everything we do and we’ll expect that you are…

  • Proud: Proud of JW Lees, Our people, Our pubs, our beers and our food.
  • Savvy: Understands what matters, plugged in to the world and never afraid to admit when we’ve made a mistake. 
  • Honest: We’ll always do what we say and always be straight with each other.
  • Passionate: You’ve got to love what you do, otherwise you shouldn’t be doing it.
  • Personal: Giving the personal time and attention to every customer and team member, no-ones a number here!
  • Together: True team spirit, no one-upmanship, in it together for the long term, helping all to succeed. 

As a key member of the JW Lees family we will promise you a competitive package, fantastic team environment and supported development opportunities throughout your career.

Are you the Operations Manager extraordinaire we’re looking for? If so, we’d love to hear from you