Privacy Policy

In line with the Data Protection Act 1998 and GDPR 2018, takes your privacy very seriously and will ensure that your personal data is safe and kept confidential. You can rest assured that we will never pass your personal information onto a third person for them to use for their marketing purposes.


Below is a summary of the key terms laid out within (“We”, “Us” and “Our”) and subsidiaries Privacy Policy. This summary is for your reference only and does not form part of the Privacy Policy.

We are committed to protecting your personal information and we want you to be confident that your personal information is safe and secure with us. The purpose of the Privacy Policy is to explain:

  • how we obtain your personal information;
  • the type of personal information we collect;
  • how we use your personal information;
  • who we share your personal information with; and
  • the rights and choices you have when it comes to your personal information.

Use of our Sites is subject to the terms of this Privacy Policy and our Terms and Conditions. It is important that you understand and agree to these terms before proceeding.

We may collect personal information about you and the way in which you use our “Sites”.

  • The ways in which we may use your personal information are described below and include:
    • enabling you to access and use our Services;
    • personalising and improving aspects of our Services;
    • research (such as analysing market trends and customer demographics); and
    • communicating with you about our Services.

To make enquiries or exercise any of your rights as set out in this Privacy Policy, please contact our Customer Services Team at

Policy includes the (subsidiaries) brands (including and, and (all operating in the UK). We, herein known as the Sites are committed to ensuring that your privacy is protected and take this responsibility very seriously. (company number 08133936) is the data controller in relation to the processing of the personal information that you provide to us when you use our Services. Its registered address is PO Box 7603, Wolverhampton, WV6 6HS. If you have any queries relating to our use of your personal information, or any other related data protection questions, please contact our Customer Services Team at Our Data Protection Officers at are the Board of Directors. To contact our Data Protection Officers please email or write to us at, PO Box 7603, Wolverhampton, WV6 6HS.

The Privacy Policy sets out how we will use personal information about you and the steps taken to ensure your personal information is kept secure and confidential in line with our Terms and Conditions.

We may obtain personal information from you through the websites, mobile applications and/or other similar devices or telephone calls operated by or on behalf of any of the following brands (referred to collectively in this Privacy Policy as the Sites):

  •; and
  • FindMyPub App.

We may also share your personal information with the Sites. This will only occur if you have given your informed consent to do so while using our Sites. This information will be used to optimize form filling, personalise or improve your experience when using the Sites and us.

We may collect personal information about you during the course of registering for and/or using our Services via any of the Sites, for example:

  • name
  • contact information including email address, telephone number
  • address

This may be, for example, to obtain decisions on whether you conform to the criteria in working with one of our partners. In the course of providing the Services to you, we may also store information about how you use our Sites, for example, the pages viewed, the website from which you came to visit our Sites, changes you make to information you supply to us. We make sure that we have appropriate security measures to protect your information (see section 8 How secure is our site and what steps do we take to keep you safe? below). We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law see section 11 below which details how long we keep your personal information for.

Note that it is your responsibility to check and ensure that all information, content, material or data you provide on the Sites is correct, complete, accurate and not misleading and that you disclose all relevant facts.

In order to provide you with a Service we may need to collect personal information which data protection legislation defines as sensitive personal information, such as financial history or criminal convictions. We will request your consent to process this information at the time you provide it and by proceeding with obtaining a Service you give your explicit consent to such sensitive personal information being processed by us and our partners for the purposes stated in this Privacy Policy.

We do not knowingly collect or store any personal information about persons under the age of 18 including children.

If you are providing us with another person’s information you should in the first instance, ask them to read through this Privacy Policy and our Terms of Use. By giving us information about another person you are confirming that they have given you prior consent to provide the information to us and that they understand how their details will be used.

In order to ensure the Services we provide to you continue to meet your needs we may ask you for feedback on your experience of using the Sites. Any feedback you provide will only be used as part of our programme of continuous improvement and will not be published on the Sites.

We may use your personal information:

  1. to enable you to access and use the Services;
  2. to personalise and improve aspects of our Services;
  3. for research, such as analysing market trends and customer demographics;
  4. to communicate with you, including some or all of the following:
    1. sending you information about products and services which we think may be of interest to you – if you agree, we will contact you (depending on your contact preferences) via email, post, telephone, sms, or by other electronic means such as social and digital media which may include new product launches, newsletters and opportunities.
    2. sending you a confirmation email of your enquiry - when you enquire with us, you will automatically be sent confirmation of your enquiry by email or SMS so that you have a record of it and can easily retrieve this in the future. This is a standard part of our Services and by using the Services you agree to receive these communications;
  5. to enable you to share our content with others, e.g. by using any ‘Email a friend’ or ‘Share this’ functionality on our Sites.

We may monitor or record your calls, emails, sms or other communications but we will do so in accordance with data protection legislation and other applicable law. Monitoring or recording will always be for business purposes, such as quality control and training purposes, to ensure effective systems operation, to meet any legal obligation and/or to prevent or detect crime.

We will only collect and use your personal information (as described in section 4) in accordance with data protection laws. Our grounds for processing your personal information are as follows:

  1. Consent – Where necessary we will only collect and process your personal information if you have given your consent for us to do so, for example, we will only send you certain marketing emails and process any sensitive information about you if we have your prior consent.
  2. Contract – We may use and process some of your personal information to fulfil our Service to you, for example, our screening process.
  3. Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information are:
    1. to enable you to access and use the Services by: searching the websites for opportunities, enabling alerts and our matching service. Using your information in this way is an essential part of us being able to provide the Services to you;
    2. to communicate with you about the Services. We may need to keep you informed about your use of the Services for example sending you communication emails of partner updates. This won’t include marketing communications unless you have given us your consent to receive these; and

From 25th May 2018, you will have a right to object to our use of your personal information for these legitimate interests including where we may use your personal information to create a profile to inform customer demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we are continuing to process your personal information. Please contact our Customer Services Team at if you wish to exercise this right.

When you use any of our Services, we may disclose your personal information to the following parties:

  1. other members of in accordance with section 4;
  2. our partners including companies whose services are included on our Sites, with a view to them:
    1. providing you with their services as requested by you. When these companies use your personal information in this way, they will be acting as data controllers of your information and therefore we advise you to read your chosen provider’s Privacy Policy; and/or
    2. Some partners with whom we share your information may use it to carry out research such as analysis of market trends and customer demographics and to customise and develop the product/service which they offer to you or other individuals in the future;
    3. if required or permitted to do so by law;
    4. if required to do so by any court, or any other applicable regulatory, compliance, Governmental or law enforcement agency;
  3. if necessary in connection with legal proceedings or potential legal proceedings; and/or

If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.

Who might our partners share your personal information with?

Some of our partners will use your personal information to assess your circumstances and verify the information that you have provided before providing a service to you.

Some partners may carry out checks with fraud prevention and/or credit reference agencies when you first apply. Both public data (e.g. the electoral roll) and private data (e.g. your personal credit history) may be checked in this way.

Some partners may carry out checks against data they already hold on you such as data from existing products, account data, data from previous services, accounts you may hold with them.

If you decide to enter into a contract with a partner through any of the Sites, the information you have provided to us, together with any further information requested by, and supplied by you or us to the partner, will be held by the partner for the purposes set out within the partner’s privacy policy. Therefore, you are strongly advised to read your chosen partner’s privacy policy and satisfy yourself as to the purposes for which the partner will use your personal information before entering into the contract. We have no responsibility for how a provider may use your personal information.

  1. We use cookies (files which are sent by us to your computer or other access device) and tracking technology to help to improve the functionality and performance of our Site.
  2. The information derived from our use of cookies will be aggregated to provide statistical information about the usage of our Site. However, we do not use any information derived from cookies, nor any IP addresses we collect, to identify any individual user of our Site.
  3. Some third-party technology we use (eg, embedded videos, social sharing) also drop cookies to improve your experience on their sites.
  4. For details on what cookies we use, information on how to stop them being stored or how to delete those already stored, please refer to our Cookie Policy.

Your personal data’s security is very important to us. This is why, where it is appropriate, our Sites use HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure.

You may complete a registration process when you sign up to use parts of the Sites. This may include the creation of a username, password and/or other identification information. Any such details should be kept confidential by you and should not be disclosed to or shared with other parties. Where you do disclose any of these details, you are solely responsible for all activities undertaken on the Sites where they are used. To protect your account, we ask you to choose a strong password to access your information on our Sites. A strong password should be lengthy and include a mixture of letters and numbers. Your password can only be reset with access to the email address registered in our system.

We do our best to keep the information you disclose to us secure. However, we cannot guarantee or warrant the security of any information which you send to us, and you do so at your own risk. By using our Sites you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

Any electronic marketing communications we send to you will include clear and concise instructions to follow should you wish to unsubscribe at any time. You may also amend your marketing preferences by accessing your personal details via your account, via the link received in emails or by emailing us at

Should you no longer wish to be contacted by us, you can advise us at any time by contacting our Customer Services team on 01902 374940 (within the UK) or +44 1902 374940 (outside the UK) - lines are open Monday 9.30 to 5.00 and Tuesday to Friday 9.00 to 5.00 or by sending an email to

If you no longer wish to be contacted by our partners for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies for further information about unsubscribing.

You have certain rights under existing data protection legislation. This includes the right to request a copy of the personal information we hold about you. If you wish to request a copy of this information you can do so in writing.

From 25th May 2018 you will have the following rights:

  1. Right to be informed: the right for us to provide information about how we process your data as detailed in this Privacy Policy;
  2. Right to access: the right to request copies of your personal information from us;
  3. Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;
  4. Right to erase: the right to request that we delete or remove your personal information from our systems;
  5. Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it;
  6. Right to data portability: the right to request that we move, copy or transfer your personal information;
  7. Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics (see section 5 above).

To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact our Customer Services Team at

If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us, then you may be able to refer your complaint to the relevant data protection regulator which in the UK is the Information Commissioner’s Office.

This Privacy Policy shall be governed and construed in all respects in accordance with the laws of England and Wales.

Unless a longer retention period is required or permitted by law, we will only hold your personal information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted. If, having registered for any of our Services, you do not use them for a reasonable time (which may vary depending on the Service(s) you’ve registered for) we may contact you to ensure you’re still happy to receive communications from us. Even if we delete your personal information it may persist on backup or archival media for legal or regulatory purposes.

Call Recording

Calls may be recorded for training or monitoring purposes.